Sunday’s forcible removal of a passenger from a United Airlines flight prior to departure has caused an international uproar and public relations nightmare for the airline and its chief executive officer.
CEO Oscar Munoz initially backed the decision to remove the paying passenger to make room for a United crew that needed to get to its next stop.
But as outrage spread across the media, calls for Munoz’s ouster grew and public attention was focused on airline practices on overbooking.
Find out how Munoz is trying to weather the storm and restore the reputation of the airline on the next page.
more find out about that guy, a nut case.
I might start flying United.
Still in the hospital? Of course he is after all he’s a doctor
When you buy a ticket the airline should be able to accommodate you. They didn’t have a problem taking his money for the ticket.
Its a policy. They use flights at the end of the day to send employees to work destonations. He agreed to the policy and fought them on it. He brought it all upon himself. only a liberal would cry about a rule not working in their favor after agreeing to the rule in advance.
Will cost millions
They are performing a hysterectomy on him.
Their policy was bad! But the initial response of the CEO is completely uncalled for and the completely wrong message to send to their customers. He should be fired. United will spend millions trying to recover from the latest in a line of bad customer service and poor contingency planning.
Tim Petrick
Griner Waters